Enai.app Terms and Conditions

Version: April 2026

Enai.app is an application that uses artificial intelligence for supportive conversations, self-reflection, and the creation of personalized audio materials of an empowering and meditative nature. The Service provides Therapeutic-style Support (as defined in section 2.11), which means that conversations and materials generated by AI are based on techniques drawn from recognized psychological approaches, but do not constitute the provision of therapeutic, psychological, or medical services.

Enai.app is not a healthcare service, therapy, psychotherapy, psychological advice, or medical advice.

Enai.app does not replace a doctor, psychologist, psychotherapist, psychiatrist, or any other qualified professional.

The Service is intended only for persons who are at least 18 years old.

If you are in crisis, are in a situation threatening your life or health, have suicidal thoughts, intend to harm yourself or others, or need immediate help, do not use Enai.app as a source of crisis support. Immediately contact the emergency number in Poland and the EU: 112, in the USA: 911, local emergency services, or appropriate professional crisis support available in your country.

By using the Service, you confirm that you have read these Terms and Conditions, understand their content, and accept their provisions.

1. Who we are and when the Terms and Conditions apply

1.1. These Terms and Conditions set out the rules for using the application, website, features, content, user accounts, and digital services offered under the Enai.app brand.

1.2. The operator of the Service is Enai sp. z o.o. with its registered office at: ul. Złota 75A/7, 00-819 Warsaw, Poland, KRS: 0001201232, NIP: 5273188703, REGON: 543041470, hereinafter referred to as “Enai”, the “Company”, or the “Service Provider”.

1.3. You can contact us by email at: hello@enai.app.

1.4. These Terms and Conditions constitute the terms for the provision of services by electronic means and the terms of the agreement for the provision of digital services within the meaning of applicable legal provisions.

1.5. These Terms and Conditions apply to every user who visits the website, creates an account, uses the free version, purchases a subscription, or otherwise uses Enai.app.

2. Definitions

For the purposes of these Terms and Conditions, the following terms have the following meanings:

2.1. Service - Enai.app, including the application, website, user account, AI chat, personalization features, audio material generation, and other features made available by Enai.

2.2. User - a natural person who uses the Service.

2.3. Account - the User’s individual account in Enai.app.

2.4. Input Data - any content submitted by the User to the Service, including text and voice messages, answers to questions, information entered during onboarding, preferences, prompts, feedback, and other materials submitted as part of using the Service.

2.5. Output Data - responses, messages, summaries, suggestions, supportive content, recommendations, and other results generated by the AI system in response to Input Data.

2.6. Audio Materials - personalized audio recordings of an empowering or meditative nature generated on the basis of Input Data and the User’s interactions with the Service.

2.7. User Content - Input Data and any other content provided by the User as part of using the Service.

2.8. Enai Content - all elements of the Service owned by Enai or used by Enai in accordance with the law, including software, interface, name, marks, graphics, layout, texts, features, databases, informational materials, and other legally protected elements.

2.9. Subscription - a paid access plan to selected premium features of the Service, billed periodically, monthly or annually.

2.10. Billing Period - the period for which the Subscription fee is charged.

2.11. Therapeutic-style Support - means solely the style and nature of the conversation conducted by the AI system as part of the Service, based on techniques and frameworks drawn from recognized psychological approaches, in particular: cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), Rational Behavior Therapy (RBT), internal family systems therapy (IFS), hypnotherapeutic techniques, Socratic dialogue, and other evidence-based approaches. This term is used solely for descriptive purposes and does not mean that Enai.app is a licensed therapist, psychologist, psychotherapist, doctor, healthcare provider, or that it provides professional medical, diagnostic, therapeutic, or psychiatric services within the meaning of applicable legal provisions.

3. What Enai.app is

3.1. Enai.app is an AI tool for mental support, self-reflection, organizing thoughts and emotions, and creating personalized audio materials of an empowering and meditative nature.

3.2. The Service may include, in particular:

a) text conversations with the AI system,

b) onboarding and questions used to personalize the experience,

c) generating responses,

d) creating personalized audio materials,

e) making available a free and paid version,

f) sending technical and organizational communications related to the Service.

3.3. Enai.app is not a medical device, diagnostic tool, or product intended to treat disorders or diseases.

3.4. Enai.app is not intended for making diagnoses, planning treatment, crisis intervention, or making medical decisions.

3.5. Use of the Service may support reflection and well-being, but does not guarantee a specific result, improvement in well-being, or achievement of a particular effect.

4. Important limitations and disclaimers

4.1. Enai.app does not guarantee the accuracy or adequacy of content available through the Services. Please remember that content generated by artificial intelligence may sometimes be inaccurate. We continuously work on training and improving our artificial intelligence models. In the event of any inaccuracies, we would appreciate you contacting our support team at hello@enai.app, preferably with a screenshot or detailed description of the issue attached.

4.2. Output Data and Audio Materials may be:

a) incomplete,

b) inaccurate,

c) inadequate for a specific situation,

d) based on incorrect assumptions or simplifications.

4.3. The Service should not be treated as the sole or decisive source of information in matters concerning health, safety, treatment, mental crisis, law, finance, or other important life decisions.

4.4. The User is responsible for assessing whether and to what extent they wish to use Output Data or Audio Materials.

4.5. In case of doubt, deterioration of mental condition, clinical symptoms, or the need for specialist support, the User should contact an appropriate professional.

4.6. Therapeutic-style Support offered by the Service is not equivalent to psychotherapy, psychological intervention, or treatment within the meaning of applicable legal provisions. The techniques and approaches used in the Service serve only supportive and educational purposes, and their effectiveness may vary depending on the User’s individual situation.

5. Age and conditions of use

5.1. The Service may be used only by persons who are at least 18 years old and have full legal capacity to the extent required to enter into an agreement concerning the use of the Service.

5.2. By using the Service, the User represents that they meet the requirements indicated in section 5.1.

5.3. If it turns out that the User does not meet the conditions for using the Service, Enai may restrict or block access to the Service or delete the Account.

6. Registration, login, and Account

6.1. Use of certain features of the Service requires creating an Account.

6.2. During registration, the User is required to provide true and up-to-date data required to create the Account.

6.3. The User is responsible for the security of the Account access credentials and for all actions taken using the Account.

6.4. The User may not share the Account with third parties or allow multiple persons to use one Account.

6.5. Enai may introduce additional security measures, including email verification, login confirmation, or other technical solutions increasing the security of using the Service.

6.6. The User may delete the Account at any time from within the Service or by contacting us at hello@enai.app, if the relevant function technically requires team support.

7. Onboarding and personalization

7.1. After creating an Account, the User may be asked to answer questions concerning needs, preferences, goals, style of using the Service, or areas in which they expect support.

7.2. The answers provided are used to personalize the operation of the Service, including the way conversations are conducted and Audio Materials are generated.

7.3. Personalization is intended to improve the usefulness of the Service, but does not mean creating a clinical profile, diagnosis, or therapeutic assessment.

8. Audio Materials

8.1. Based on conversations and other interactions of the User with the Service, Enai.app may generate Audio Materials of an empowering, reflective, or meditative nature.

8.2. Audio Materials are created automatically and are subject to the same limitations as other Output Data generated by AI.

8.3. Audio Materials are intended solely for the User’s personal use within the Service.

8.4. Audio Materials may only be listened to in the application or through other Service features made available by Enai. Unless expressly stated otherwise, the User has no right to download, resell, publicly share, or commercially use the Audio Materials.

9. Safety and crisis situations

9.1. Enai.app is not intended to handle crisis situations, emergencies, or direct threats to life or health.

9.2. If the User:

a) experiences suicidal thoughts,

b) considers harming themselves or others,

c) is in a state of acute mental crisis,

d) has symptoms requiring urgent specialist help,

they should immediately contact emergency number 112, local emergency services, or professional crisis support.

9.3. Enai may use automated safety mechanisms, including guardrails, aimed at identifying certain high-risk content and directing the User to more appropriate sources of help.

9.4. Safety mechanisms do not guarantee detection of all crisis situations, all dangerous content, or all cases in which professional help is necessary.

9.5. In justified cases, Enai may restrict the functionality of the Service, display a safety message, refuse to generate certain content, interrupt the interaction, or temporarily restrict access to the Account.

10. Permitted and prohibited use of the Service

10.1. The User may use the Service only in a manner consistent with the law, these Terms and Conditions, good practices, and the intended purpose of the Service.

10.2. In particular, it is prohibited to:

a) use the Service to violate the law,

b) impersonate other persons,

c) share the Account with other persons,

d) attempt unauthorized access to the Service, infrastructure, code, models, accounts of other users, or data,

e) test vulnerabilities, circumvent security measures, reverse engineer, decompile, or otherwise attempt to recreate the technology behind the Service, unless mandatory legal provisions provide otherwise,

f) use bots, scripts, or automation in a manner that disrupts the operation of the Service,

g) transmit malicious code, malware, viruses, or other harmful elements,

h) use the Service to build, train, or improve competing products or services,

i) commercially use Enai Content or Output Data without our prior written consent,

j) publish or use the Service in a way that may cause harm to other persons or to the Service itself.

10.3. Enai may monitor technical abuse, infrastructure security, compliance of use of the Service with these Terms and Conditions, and respond to violations to the extent necessary to ensure the security, compliance, and proper operation of the Service.

11. User Content

11.1. The User retains rights to User Content, provided that they may lawfully dispose of such rights.

11.2. The User represents that they have the right to submit User Content to the Service and that User Content does not violate the law or the rights of third parties.

11.3. The User is responsible for the User Content they submit to the Service and for the consequences of its use.

11.4. Enai does not acquire ownership of User Content, subject to the license specified in the next section.

12. License granted to Enai

12.1. To the extent necessary to provide, maintain, secure, and develop the Service, the User grants Enai a non-exclusive, paid license covered by the remuneration for the Service, unlimited territorially, to use User Content.

12.2. The license includes, in particular, the right to:

a) store,

b) technically reproduce,

c) process,

d) analyze,

e) technically adapt,

f) use for generating Output Data and Audio Materials,

g) anonymize and aggregate in order to improve the quality, safety, performance, and development of the Service.

12.3. Enai may use anonymized and aggregated data created on the basis of User Content and interactions with the Service for analytics, research, testing, quality improvement, and improvement of models and features, provided that such data does not allow identification of a specific User. Data after anonymization does not constitute personal data.

12.4. Detailed rules for the processing of personal data are set out in the Privacy Policy.

13. Personal data and privacy

13.1. The rules for processing personal data are set out in the Enai.app Privacy Policy.

13.2. The User acknowledges that, as part of using the Service, they may provide content concerning well-being, emotions, mental experiences, or other information which, in certain cases, may constitute special category data within the meaning of applicable data protection laws.

13.3. Enai.app implements solutions aimed at appropriately protecting data; however, the User should use the Service prudently and should not share information that they do not want to be processed as part of the operation of the Service.

13.4. In matters concerning privacy and personal data, you can contact us at hello@enai.app or in the manner indicated in the Privacy Policy.

13.5. In connection with the provision of the Service, the User’s data may be transferred to countries outside the European Economic Area, including the United States, to the extent necessary for the operation of the Service. Transfers are carried out using appropriate safeguards required by applicable personal data protection laws. Detailed information about categories of recipients, legal bases for transfers, and safeguards used is included in the Privacy Policy.

13.6. Enai does not sell Users’ personal data, does not share it with third parties for advertising or marketing purposes, and does not use it for profiling on behalf of external entities.

14. No export or sharing outside the Service

14.1. Unless Enai expressly makes such a function available, the User may not export conversations, Output Data, or Audio Materials outside the Service.

14.2. Audio Materials are intended to be listened to solely within the functionalities made available by Enai.app.

14.3. Any circumvention of technical restrictions concerning playback, access, or use of Audio Materials is prohibited.

15. Enai intellectual property

15.1. All rights to the Service, Enai Content, software, interfaces, markings, layout, features, and materials made available by Enai belong to Enai or to entities from which Enai has obtained appropriate rights.

15.2. Use of the Service does not transfer to the User any intellectual property rights to the Service or its elements.

15.3. Without our prior written consent, the User may not:

a) copy the Service or any part of it,

b) distribute Enai Content,

c) use Enai Content in commercial activity,

d) create derivative works or competing products based on the Service,

e) use our marks, names, logos, or designations.

16. Subscription plans

16.1. Enai.app may be offered in a free version and in a paid version under a Subscription model.

16.2. The scope of features available in the free and paid plans may differ.

16.3. Current information about plans, prices, billing periods, and features available in individual plans is presented in the Service or on the enai.app website before the agreement is concluded.

16.4. Enai may periodically offer promotions, trial periods, discount codes, or temporary access to selected premium features. The detailed terms of such offers will each time be indicated when they are made available.

17. Payments, Subscription, and renewal

17.1. Payments for the paid plan are handled by an external payment operator, in particular Stripe.

17.2. By choosing a paid plan, the User consents to being charged in accordance with the selected monthly or annual plan.

17.3. The Subscription renews automatically for the next Billing Period unless the User cancels it before the start of the next Billing Period.

17.4. The User may manage the Subscription and opt out of automatic renewal in the account settings or in the manner made available during the purchase process.

17.5. Cancellation of the Subscription disables automatic renewal, but does not revoke access until the end of the paid period, unless expressly stated otherwise.

17.6. In the event of an unsuccessful payment, Enai may restrict access to paid features, suspend the Subscription, or downgrade access to the free plan.

18. Right of withdrawal and consumers

18.1. If the User is a consumer or a natural person exercising rights equivalent to those of a consumer under applicable provisions, they are entitled to the rights provided by the law applicable to distance contracts and contracts for the supply of digital services.

18.2. Information about the right of withdrawal, exceptions to this right, the method of exercising it, and the consequences of withdrawal is provided to the User no later than before concluding a paid agreement and may also be described in separate consumer information available in the Service.

18.3. If, before the withdrawal period expires, the User expressly requests the commencement of the provision of the digital Service, the consequences of such a request, including any loss of the right of withdrawal or the obligation to pay for the service performed until withdrawal, will be determined in accordance with applicable law and communicated to the User before purchase.

18.4. The provisions of these Terms and Conditions do not exclude or limit consumer rights arising from mandatory provisions of law.

19. Complaints

19.1. The User may submit complaints concerning the operation of the Service, payments, availability, non-conformity of the Service with the agreement, or other problems related to using Enai.app.

19.2. Complaints may be submitted electronically to: hello@enai.app.

19.3. In a complaint, it is advisable to provide at least:

a) data enabling identification of the User,

b) a description of the problem,

c) the date on which it occurred,

d) the User’s request, if they wish to specify one.

19.4. Enai reviews complaints within a reasonable period, no later than within the period required by applicable provisions, i.e. 14 days, unless specific provisions provide for a different period.

20. Service availability, interruptions, and feature changes

20.1. Enai exercises due care to ensure that the Service operates correctly, safely, and as continuously as possible.

20.2. Due to the nature of the technology, product development, maintenance work, updates, failures, actions of external providers, or security threats, the Service may be temporarily unavailable, limited, or changed.

20.3. Enai may develop, modify, add, limit, or remove specific features of the Service, provided that this does not violate the User’s mandatory rights.

20.4. In the event of planned significant changes affecting the paid part of the Service, Enai will inform the User in an appropriate manner before the changes take effect.

21. Liability

21.1. Enai provides the Service with due care appropriate for digital services of this kind.

21.2. To the maximum extent permitted by law, Enai is not liable for:

a) the consequences of the User relying solely on Output Data or Audio Materials,

b) decisions made by the User on the basis of content generated by AI,

c) failure to achieve expected results,

d) interruptions, errors, or incomplete availability caused by factors beyond Enai’s control, including network operation, external providers, or force majeure,

e) damage resulting from use of the Service contrary to these Terms and Conditions.

21.3. No provision of these Terms and Conditions excludes or limits Enai’s liability towards a consumer to the extent that such exclusion or limitation would be impermissible under applicable law.

21.4. No provision of these Terms and Conditions excludes liability for damage caused intentionally, liability that cannot be excluded under law, or the User’s rights arising from mandatory provisions of law.

22. Suspension, restriction, or termination of access

22.1. Enai may temporarily restrict, suspend, or terminate the User’s access to all or part of the Service if:

a) the User violates these Terms and Conditions,

b) the User uses the Service in a way that threatens security, the rights of other persons, or the proper operation of the Service,

c) this is required by legal provisions, decisions of authorities, or justified security reasons,

d) an attempt at abuse, circumvention of safeguards, or use of the Service contrary to its intended purpose is detected.

22.2. In cases justified by security or the need to prevent harm, Enai may take immediate action.

22.3. Where possible and justified, Enai will inform the User of the reasons for restricting or suspending access.

22.4. Termination of use of the Service or deletion of the Account does not exclude the continued effectiveness of those provisions of these Terms and Conditions which, by their nature, should remain in force after termination of the agreement, in particular those concerning liability, intellectual property, complaints, settlements, and compliance with law.

23. Account deletion and retention after deletion

23.1. After deletion of the Account, Enai ceases to provide the User with access to the Account and data associated with active use of the Service, subject to the retention period and cases in which further data storage is required by law or legally justified.

23.2. As a rule, data associated with the Account may be stored for 14 days from deletion of the Account for technical, security, settlement, account restoration at the User’s request during this period, or abuse prevention purposes.

23.3. After the indicated period expires, data is deleted or anonymized, unless further storage is required by legal provisions or justified by pursuing or defending claims.

23.4. Detailed rules for data retention are set out in the Privacy Policy.

24. Changes to the Terms and Conditions

24.1. Enai may amend these Terms and Conditions in the event of:

a) changes in law,

b) changes to the functionality of the Service,

c) changes to the business model or payments,

d) security changes,

e) the need to clarify provisions of the Terms and Conditions.

24.2. The User will be informed of changes to the Terms and Conditions by publication of a new version in the Service, on the website, by email, or through another appropriate communication channel.

24.3. If a change materially affects the User’s rights or obligations, Enai will provide information with appropriate advance notice.

24.4. Continued use of the Service after the changes take effect means acceptance of the new version of the Terms and Conditions, provided that applicable law allows such a method of acceptance and the User has previously been properly informed.

24.5. If the User does not accept the changes, they may stop using the Service and delete the Account, and in the case of a paid Subscription, exercise the rights available to them under law and the terms of the specific service.

25. Governing law and disputes

25.1. These Terms and Conditions are governed by Polish law.

25.2. If the User is a consumer whose habitual residence is in a country other than Poland, the choice of Polish law does not deprive them of the protection granted by the mandatory provisions of the law of the country of their habitual residence.

25.3. The parties will first seek to resolve any dispute amicably.

25.4. A User who is a consumer may also use out-of-court methods of pursuing claims, if available under the applicable provisions.

25.5. Unless mandatory provisions provide otherwise, the court competent for disputes with Users who are not consumers shall be the court competent for the registered office of Enai.

26. Final provisions

26.1. If any provision of these Terms and Conditions is found to be invalid or ineffective, the remaining provisions remain in force.

26.2. Failure by Enai to exercise a specific right under these Terms and Conditions does not constitute a waiver of that right.

26.3. These Terms and Conditions, together with the Privacy Policy and other documents expressly indicated in the Service, constitute the entire agreement between the User and Enai regarding the use of the Service.

26.4. In case of questions concerning these Terms and Conditions or the Service, you can contact us at: hello@enai.app.